Delivering what matters for our community.
Supporting customers, colleagues and suppliers to grow and be successful.
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About us.
At CitySprint, we’re clear on who we are and why we exist. Our purpose is simple: “Delivering what matters.” We are passionate about delivering what matters for our customers, colleagues and suppliers. Whether we are delivering life-saving equipment or a parcel on behalf of a local business we deliver what matters.
CitySprint at a glance.
What we do.
Same day delivery services are at our core.
We pride ourselves on our service levels and the ability to meet tight delivery deadlines across the UK.
National reach with a local feel.
Our 26 strategically placed service centres are run by local delivery experts, ensuring we successfully deliver for our customers.
Award-winning customer service.
Our customer care teams are here to support you every step of the way, whenever you need us.
Building a partnership on trust.
We’re here as an extension of your business to help you grow and succeed. You can trust us to deliver, it’s what we do best.
Our values.
How we'll do it.
Honesty.
We value facts and measure our performance with simple visible metrics. Integrity and transparency are at the core of everything that we do.
Respect.
We create a welcoming, collaborative and inclusive culture. We value debate and encourage feedback from everyone.
Accountability.
We take personal accountability to deliver what matters every day. We have clear ownership of our goals, and we make the right things happen.
Caring.
We take the time to listen and understand what’s important. We are compassionate and show empathy. We commit to doing business safely and sustainably.
Our Corporate Social Responsibility (CSR) strategy.
The pillars we live by that help us to be a positive force in the communities we work in.
Empowering our people.
Supporting the wellbeing and development of our colleagues, celebrating diversity in our workforce and championing inclusion and accessibility.
Supporting local communities.
Making a positive difference to the people and communities we operate in.
Backing business.
Helping businesses grow and succeed, especially our local couriers who provide services to us.
Awards.
Some of our recent award wins and nominations.
European Contact Centre & Customer Service Awards.
Gold and Silver winners for Best Customer Service Team and Greatest Environmental, Social & Governance Impact.
UK Contact Centre Forum Awards.
Gold, Bronze and Silver winners for Small Contact Centre of the Year, Medium Contact Centre of the Year and Best Customer Experience.
Our team.
CitySprint couriers.
Whatever you need to be collected or delivered, we have the right vehicle to suit your needs in our flexible and versatile fleet. Supported by a network of over 3,000 couriers, we can offer pushbikes cargo bikes, motorbikes, small vans, large vans, and more to meet your every need.
We source couriers carefully and review their experience, background, driving license, insurance details and vehicle suitability. Couriers are issued with ID badges to demonstrate when they are providing a service on behalf of CitySprint to give customers peace of mind.
Gender pay report.
With an extremely diverse workforce, we aim to keep all aspects of the company as equal as possible. All the information regarding the gender pay gap at CitySprint can be found here.
Company information.
Company name: CitySprint (UK) Limited
Registered number: 04327611(England)
Registered address: Red Central, 60 High Street, Redhill, Surrey, RH1 1SH
VAT number: 997327364