Following on from our annual conference in January, which focused on how we can provide customers with a first class delivery service every time, I am delighted to announce the launch of the CitySprint Promise - our guide to helping us achieve this.

Delivery can be a complicated business and sometimes, we don’t get it right – but we like to think that we do everything we can to keep our word. This isn't just a piece of well-written corporate copy that sits on our intranet or gathers dust on our desk – it’s something we live and breathe every day.

That’s why we built it with the help of employees and customers; it’s a benchmark by which we may be judged, and defines the CitySprint culture and the values of our business. It's about going the extra mile; being transparent and reliable, ensuring every job is done to the best of our ability; and being honest and accountable when things go wrong.

Innovation is our passion because we know, perhaps better than anyone, that every delivery matters – no exceptions.

We’re extremely excited about where this journey will continue to take us, but for now, let me take this opportunity to thank all our customers for inspiring us with their experiences and helping to shape CitySprint into the business it is today.

Without further ado, it gives me great pleasure to reveal our promise:

Behind the parcels is the CitySprint family.

We’re real people who understand our clients. We proudly step up to the mark, give peace of mind and deliver a personal and honest customer experience every single day. No exceptions.

We’re the link in the chain, the connectors, and we make sure every job is done, and done well.

In all we do we strive for excellence and we promise accountability - to each other and to our clients.

Because every delivery matters.

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