Earlier this month, we revealed our new company purpose – delivering what matters – to showcase why we exist as a business. Now we are delighted to unveil our new company values, detailing how we’ll behave as an organisation to achieve our purpose.

Company values stand to serve as the compass guiding every aspect of a company’s operations. Our colleagues are at the heart of what we do, so by articulating and upholding these clear values, we’re confident our teams across the business will be set up for success and will deliver what matters for our customers. 

These values have been created in collaboration with our colleagues, ensuring we’re unified as a business on what is important to us. Ultimately, they will shape how we act, how we collaborate, how we make decisions – all with our customers, colleagues and suppliers in mind.  

Here’s what each value means to us: 

Honesty - We value facts and measure our performance with simple visible metrics. Integrity and transparency are at the core of everything that we do. 

Respect - We create a welcoming, collaborative and inclusive culture. We value debate and encourage feedback from everyone. 

Accountability - We take personal accountability to deliver what matters every day. We have clear ownership of our goals, and we make the right things happen. 

Caring - We take the time to listen and understand what’s important. We are compassionate and show empathy. We commit to doing business safely and sustainably. 

Passion - We celebrate our achievements and recognise our people through our values, believing in ourselves and our teams. We never stop progressing and shaping the delivery service of tomorrow. 

Flexibility - We embrace change, challenging ourselves to move quickly, be adaptable and take smart risks. We constantly challenge the status quo to ensure that the business remains flexible and agile. 

In upholding our new company values, we aim to demonstrate our commitment to integrity, accountability and societal impact. We hope our unwavering dedication to these principles not only strengthen our team’s sense of purpose but also serves as a guiding light in driving sustainable success and meaningful contributions to the communities we serve. 

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