University Hospitals Plymouth NHS Trust.
A bespoke CitySprint solution ensuring the safe delivery of vital medication.
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Medical compliance challenge
The University Hospitals Plymouth NHS Trust is one of largest hospital in the South West peninsula, offering comprehensive secondary and tertiary healthcare. Their location gives them a secondary care catchment population of 450,000 with a wider population of over 2,000,000 people who can access their specialist services. They work within a group of other hospitals offering a range of specialist services such as kidney transplant, cardiothoracic surgery and neonatal intensive care.
The pharmacy department based at University Hospitals Plymouth hold a specialist licence allowing them to provide a wide range of medication for the whole of the South West and beyond. This licence is heavily regulated by the MHRA (Medicines and Healthcare Regulatory Agency). The pharmacy department must adhere to strict guidelines and turned to CitySprint for an effective bespoke delivery service.
Reaching the right standards
CitySprint were selected to support University Hospitals Plymouth with all medicinal deliveries ranging from cold chain, ambient, medical gasses, controlled drugs and cytotoxic items. The couriers we work with are professionals trained to health industry standards, delivering bespoke services.
Focusing on safety and care
The CitySprint team created a carefully developed set of operational procedures to ensure high levels of security for products being transported and above all, the safety of patients.
Working closely with the trust, CitySprint has fine-tuned the delivery and collection of specialist medication. Every visit to a patient’s home is conducted with consideration and sensitivity, and the whole process is both reliable and cost-effective.
Consistent quality is assured by thorough training of medical couriers, so that they really understand the ‘Duty of Care’ required by the university.
41,000 critical deliveries in one year
In a 12-month period, CitySprint achieved over 41,000 critical home deliveries. Patients with long-term illnesses, such as cancer and HIV, received specialist treatments in the comfort of their homes, while the pharmacy can spend more time focusing on other tasks by the university.
“CitySprint satisfies all the requirements set out within the guidelines of Good Distribution Practice, Home Office and the MHRA. The delivery service enables us to deliver medication quickly and effectively whilst maintaining security and integrity.”
University Hospitals Plymouth
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