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Saving time for customers
Founded in 2012, British meal kit retailer Gousto supply meal kit boxes that include easy to follow recipes and all the ingredients ready-measured for preparing hassle-free meals. The company caters to busy families and individuals who are limited on time, but who still value nutritious homecooked food and are concerned about food waste.
Gousto needed a national delivery partner who could sustain exceptional performance, with the main criteria being the ability to achieve over 99.7% of deliveries.
Working together to deliver outstanding results
CitySprint worked hard on an effective operational plan and collaborated closely with the Gousto customer care team to ensure that everyone had a truly holistic understanding of the objective.
The main focus was on communication throughout the delivery process to ensure a really satisfying customer experience. This strong relationship meant that all issues were resolved early in the project, so that everything worked perfectly at launch.
Finding success every step of the way
CitySprint has consistently met and exceeded the original SLA. Beginning as a Sunday delivery service, this has now been extended to Monday and Tuesday too.
Improving communication and trust
We’ve proved to be a reliable partner who can handle every challenge, and thanks to our market-leading technology, Gousto customers can track their deliveries via email and SMS notification, so they’re always in the loop.
“We are extremely pleased with the level of service and care that CitySprint has provided for our customers so far. We look forward to working with them on projects in the future as we continue to grow.”
Gousto
Interested in learning more?
Please get in touch to find out how CitySprint can support your organisation.